Resources

General FAQS


Answers to common questions can be found here.
If you'd like a detailed answer to a technical question, ask our fantastic community on the Forum.

WWW

I have spotted an error on the Lightworks website what should I do?

Please fill in the Report A Problem form - https://lwks.com/reportaproblem. Please tell us the browser (and ideally browser-version) you are using.

I have an account but I cannot sign in with my email address and if I try to register a new account it shows my email already exists, what do I need to do?

If signing in with your email address fails, you will need to sign in with your registered username instead.

How do I change the email address associated with my Lightworks account?

This functionality is not currently available. We hope to add it back again soon.

How can I change my username?

You can change your username here: https://app.lwks.com/profile

How can I change my password?

You can reset your password here: https://app.lwks.com/forgot-password

I have forgotten my LWKS Password. How can I retrieve it?

You can reset your password here: https://app.lwks.com/forgot-password

Where can I find the Terms & Conditions?

These can be found here: https://lwks.com/terms-and-conditions

How do I delete my LWKS account?

This can be done by clicking the "Delete account" button here: https://app.lwks.com/profile

Have you got any training videos for Lightworks NLE?

There are recently produced tutorial videos which can be accessed here: https://lwks.com/quick-start-guide/

Where are the user manuals?

All the Lightworks documentation can be downloaded from the Downloads page: https://app.lwks.com/downloads.

Where can I see and edit my Account details?

These can be found here: https://app.lwks.com/profile

Where can I see my Licenses and Activations?

These can be found here: https://app.lwks.com/myproducts

Forum

I have a question. How do I get an answer?

First, search the forum - via the Search tab located at the top of the forum pages. If you cannot find a satisfactory answer, go to the most appropriate Forum Category, sign in and create a new post. Try to provide as much information as possible - such as your hardware setup and operating system, and the media you're working with. You can get in depth information about your media by using the 'MEDIAINFO' tool, available from Downloads > Tools.

The forum says ‘topic locked’, what’s going on?

Forum Moderators lock topics that have reached a state of resolution. Please create a new topic in the appropriate category.

How do I watch a particular category?

Sign in and visit the Category of interest. At the top and bottom of the page there is a 'Subscribe' button. Clicking on this will result in result in you receiving email notifications of any new topics in that category.

Shop

Where can I see my billing details and order history?

These can be found here: https://app.lwks.com/myproducts

How do I qualify for an Educational discount at the Lightworks shop?

Any users in education - Students, Tutors or Trainers - can apply for an EDU discount which offers 50% discount off standard prices. You can apply for the discount by filling in the form available here: https://lwks.com/education/

I am VAT registered, how do I upgrade my account for tax-free pricing?

Please sign in here: https://app.lwks.com/login select the "Profile" menu item and on the page that loads, please enter the correct "Country" for your profile and click "Save" Once saved, please click the "Update billing details" link, here you will be able to add your VAT number.

Email

The forum keeps sending me email, how do I stop this?

Check your forum subscriptions by signing in and clicking on your name to visit your profile page. Your topics and subscriptions are listed there. Click on an entry to access it, then click the unsubscribe button located at the top and bottom of the page.

How do I unsubscribe from emails?

We send two types of email: system (from the shop and forum) and marketing. You can only unsubscribe from system by deleting your account. You can unsubscribe from marketing by clicking the unsubscribe link included at the end of every email.

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