These Terms & Conditions apply to your use of lwks.com, your LWKS account, the Lightworks community/forum, and purchases made through our online store (the "Web Shop").
By creating an account, using the website, or making a purchase, you agree to these Terms.
Where we refer to "LWKS", "we", "us", we mean LWKS Software Ltd.
Your relationship with LWKS is governed by multiple documents:
If there is a conflict:
Cookies and similar technologies on lwks.com are managed via our cookie banner and are described in our Privacy & Cookie Policy.
These Terms, together with the EULA and the Privacy & Cookie Policy, form the entire agreement between you and LWKS regarding the website, Services, and Web Shop, and replace any prior terms on those subjects.
Services: lwks.com, the Web Shop, your LWKS account portal, the community/forum, and any related online services provided by LWKS in connection with Lightworks.
You may need an account to access downloads, licensing, subscriptions, forums, and certain features.
You must:
Accounts and community features are not intended for children under 13, and we do not knowingly permit accounts to be created by children under 13.
We may suspend or close accounts for breach of these Terms, the EULA, applicable law, or for security reasons.
Where reasonably practicable, we will notify you before suspending or closing your account and give you an opportunity to respond, except where immediate action is required for security, legal, or abuse-prevention reasons.
You must not:
We may protect the site and users through rate-limiting, security controls, and moderation.
The website and Services may be updated, changed, suspended, or unavailable from time to time, and we do not guarantee uninterrupted availability.
Our community exists to exchange helpful information. You agree to:
You must not post Content that:
We may (and community moderators may) remove, edit, move, or restrict Content and accounts to keep the community safe and useful. We are not obligated to monitor everything, but we may do so.
You keep ownership of your Content, but you grant LWKS a worldwide, royalty-free licence to host, reproduce, display, and distribute your Content within the Services solely to operate the community and the Services (including displaying your Content to other users and enabling replies, quoting, search, and moderation).
You confirm you have the rights needed to post your Content.
Forum posts are general information and not professional advice. You rely on community content at your own risk. Nothing here limits statutory rights that cannot be excluded.
This section applies when you buy Digital Products via the Web Shop.
A contract forms when we confirm your order (e.g., on-screen confirmation and/or email confirmation). We may refuse or cancel an order (for example, fraud risk, compliance reasons, or where an incorrect price or incorrect product information has been displayed in error). If we discover a pricing or listing error, we will contact you before processing the order and give you the option to proceed at the correct price or cancel. If we cancel after taking payment, we will refund the amount paid.
Prices may include or exclude VAT depending on checkout configuration and your location/status. You are responsible for applicable taxes unless valid exemption details are provided.
We accept payment via approved methods shown at checkout.
If you purchase a subscription:
If you purchase a perpetual licence:
Use of the Software is governed by the Lightworks EULA. If there is a conflict between sales terms and the EULA regarding software use, the EULA controls.
If you purchase an educational licence or discounted educational plan, you confirm you meet the eligibility criteria stated at purchase. We may request reasonable proof of eligibility and may suspend, downgrade, or cancel educational access (with appropriate notice where practicable) if eligibility is not met.
For Business Customers, all sales are final unless we explicitly agree otherwise in writing, or unless mandatory law requires otherwise.
If you are a Consumer in the UK, you may have a legal right to cancel certain online purchases within 14 days.
However, for digital content (including software downloads, licence keys, activation, and access to online features), you acknowledge and agree that:
We will present any required legal wording and acknowledgements at checkout (or before delivery) so this is clear.
Subject to your statutory rights (Section 7.4), and except where required by law, we do not provide refunds:
Nothing in these Terms limits Consumer statutory rights relating to faulty, misdescribed, or non-conforming digital content/services.
If you believe there is a fault, contact support and we will work with you to resolve it.
We do not currently sell physical goods through lwks.com. If we do in the future, additional terms may apply (delivery, risk, returns). Any such terms will be presented at purchase and/or added to these Terms.
Some features may integrate third-party services (for example cloud storage, stock media, or publishing platforms). Your use of those services is subject to their own terms and policies.
YouTube
To the extent you access YouTube services or content through Lightworks, you agree to be bound by the YouTube Terms of Service: https://www.youtube.com/t/terms.
Where YouTube API Services are used, your use of those features is also subject to the YouTube Terms of Service and the Google Privacy Policy (as described in our Privacy & Cookie Policy).
Links to third-party sites are provided for convenience and LWKS is not responsible for their content, availability, or practices.
The website, Software, and LWKS materials (including branding, UI, content we provide, and downloads) are owned by LWKS or its licensors and are protected by intellectual property laws.
You may not copy, reproduce, or exploit our materials except as permitted by these Terms and the EULA.
Nothing in these Terms excludes or limits liability for:
Consumers: nothing in these Terms limits your statutory rights.
Business Customers: to the maximum extent permitted by law, LWKS is not liable for indirect or consequential loss, loss of profits, or loss of business opportunity. LWKS's total aggregate liability arising out of or in connection with these Terms will not exceed the amount you paid to LWKS for the relevant purchase in the 12 months preceding the event giving rise to the claim (or GBP 500 if nothing was paid).
We may update these Terms from time to time. We will update the "Last updated" date and, where appropriate, provide notice of material changes (e.g., website notice and/or account email). Notices may be given by posting on lwks.com and/or by email to the address associated with your account.
LWKS is not responsible for delays or failures in performance caused by events beyond our reasonable control (for example: internet or hosting failures, power outages, acts of government, strikes, supply chain disruptions, or cyberattacks). Where reasonably practicable, we will take steps to minimise disruption and restore services.
If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a term, that does not waive our right to enforce it later.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Consumers may also bring claims in their country of residence where mandatory law allows.
Support and account queries: support@lwks.com
Legal/privacy queries: privacy@lwks.com
Last updated: 6 April 2026
Company: LWKS Software Ltd, 16 Belmont Crescent, Swindon, SN1 4EY, United Kingdom
